Troubleshooting
Good to know
- Is my Antivirus blocking my transfer?
- Fire whats? How your firewall can block our service
- Cookies causing trouble
- Adding WeTransfer to your trusted contacts
- Minimum browser requirements to use WeTransfer
- Why changing (the settings of) your browser can improve our service
More info on...
Additional troubleshooting
- Not receiving WeTransfer emails
- The download speed is slow
- What to do if the recipient did not receive the download email
- My files are getting stuck uploading in Safari
- I can't open the transfer sent to me (Unable to unzip)
- My transfer gets stuck at 99% / 100% and the file size keeps growing
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