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  1. WeTransfer Support
  2. Troubleshooting

Troubleshooting

Is our service getting you down or are you having a rough day? Don't worry - we’ve got things covered here.

Trouble sending

  • My files are getting stuck uploading in Safari
  • My transfer gets stuck at 99% and the file size keeps growing
  • My transfer upload % drops/ jumps or is slow
  • Is my Antivirus blocking my transfer?
  • The "Oops, something went wrong.." error
  • Cookies causing trouble
See all 7 articles

Trouble downloading and opening

  • The download speed is slow
  • I can't open the transfer sent to me (Unable to unzip)
  • How to conduct your download speed test

I am not receiving WeTransfer emails

  • Not receiving WeTransfer emails
  • Adding WeTransfer to your trusted contacts
  • What to do if the recipient did not receive the download email
  • Deferred emails

More info on...

  • Is WeTransfer compatible with Windows XP?
  • Minimum browser requirements to use WeTransfer
  • Speed tests
  • How to report an error or bug to our Support team
  • Fire whats? How your firewall can block our service
  • Why changing (the settings of) your browser can improve our service
See all 12 articles

Haven’t found what you’re looking for?
Contact Support

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