Upload Issues
- Trouble uploading or sending transfers
- "Hmm, something went wrong.." error
- My transfer upload % drops/jumps or is slow
- Is my Antivirus blocking my transfer?
- My transfer gets stuck at 99% / 100% and the file size keeps growing
- My files are getting stuck uploading in Safari
Download Issues
- Trouble downloading, opening, or unzipping
- I can't open the transfer sent to me (Unable to unzip)
- Why is there no sound/picture on my video?
- What to do if the recipient did not receive the download email
- Deferred emails
- The download speed is slow
Website Issues
- Trouble with logging in, emails, or the website
- How to troubleshoot common error codes while using WeTransfer
- How to overcome issues with our cookie wall
- Browser requirements to use WeTransfer
- Why changing (the settings of) your browser can improve our service
- Fire whats? How your firewall can block our service