Troubleshooting

Upload Issues

• Trouble uploading or sending transfers
• "Hmm, something went wrong.." error message
• My transfer upload % drops/jumps, or is slow
• Is my Antivirus blocking my transfer?
• My transfer gets stuck at 99% / 100% and the file size keeps growing
• My files are getting stuck uploading in Safari

See all 9 articles

Download Issues

• Trouble downloading, opening, or unzipping
• Unable to open the transfer sent to me (Unzip)
• Why is there no sound/picture on my video?
• What to do if the recipient did not receive the download email
• The download speed is slow
• How to conduct your download speed test

Website Issues

• Trouble with the website
• Trouble with emails
• How to report a website error or bug to our Support team: HAR logs
• Configuring A Firewall For WeTransfer
• How to troubleshoot common error codes while using WeTransfer
• How to overcome issues with our cookie wall

See all 16 articles

Accounts

• Trouble logging into your account
• How to sign-up and log in to your WeTransfer account
• Two-factor authentication
• Why can't I sign in? Not receiving password reset emails?
• How to delete your account (WeTransfer website)

Subscriptions

• Trouble with payments, receipts, or subscriptions
• Will I get faster upload and download speeds with a paid WeTransfer subscription?
• Why we cannot refund App Store subscriptions (iOS)
• Help with redeeming a Subscriber benefits offer

Android

• I have an issue downloading files using the WeTransfer Android app
• I have an issue uploading my transfer on the Android app
• How to report an issue in the app (Android)

iOS

• I have an issue downloading a transfer on the iOS app
• How to report an issue in the app (iOS)