If you've stopped getting emails from WeTransfer — like transfer notifications or download links — your email address may have been accidentally removed from our mailing list. Here's how to get things back to normal.
If you're logged in to your WeTransfer account
- Go to wetransfer.com/remove-unsubscribe.
- WeTransfer will automatically check your email address.
- If you see "You're not receiving our emails", your address has been removed from our list. Click Re-enable emails to fix it.
- If you see "Your email looks fine", your address is active — check your spam or junk folder in case something's been filtered there.
- Once re-enabled, you'll see a "You're back in" confirmation. You'll start receiving transfers and notifications from WeTransfer again right away.
If you're not logged in
- Go to wetransfer.com/remove-unsubscribe.
- Enter the email address that's stopped receiving WeTransfer emails.
- Click Send verification code
- Check your inbox for a 6-digit code from WeTransfer.
- Enter the code and click Verify and re-enable emails.
- You'll see a "You're back in" confirmation — your email address is now active again.
💡 Tip: Didn't get the code? Wait 60 seconds, then click Resend code. Make sure to check your spam folder too.
⚠️ Note: If you see "Your email looks fine" after entering your address, your account isn't on the suppression list — you should be receiving our emails normally. If you're still not getting them, check your spam or junk folder, or check with your email provider in case WeTransfer emails are being filtered.
If you've followed these steps and you're still not receiving emails, contact our support team and we'll take a look.
Related articles:
- Why am I not receiving my transfer download link?
- How do I change the email address on my WeTransfer account?
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