If you see the message "Hmm… something went wrong " immediately after clicking the Transfer button, it usually means something on your end is preventing the transfer from starting. When this happens, we don't successfully receive the transfer.
Let us explain: when a transfer upload begins, we divide the transfer into little pieces to be uploaded more efficiently, one at a time. When all the pieces reach their destination, they are put back together and form your transfer. But, sometimes, a drop in connection or the file still being open in a different application causes one of these little pieces of your transfer to be lost, and so the transfer remains incomplete even though it appears to be finished when we receive the final piece. This error causes the “Hmm, something went wrong” message. Retrying the upload usually does the trick, and your transfer is then transmitted, with all its pieces intact.
Keep in mind these tips to ensure smoother uploads:
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Zip your files before uploading. This reduces the risk of interference, especially from background system processes accessing individual files.
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Whenever possible, upload files from your local drive rather than an external one. External drives can significantly slow down uploads or lead to disconnections and upload failures.
There's another scenario where you might see a similar error message.
You’ve completed a transfer, and everything seemed to go smoothly, but shortly afterward, you receive an email from us saying: "Oops, something went wrong " along with the message, "Looks like we couldn't send your files to the email addresses below, but don't worry, it's easy to try again."
This email indicates there's an issue with the recipient's email address you entered.
If you receive this email, the quickest solution is to either forward the email directly to your intended recipient or copy and paste the provided download link. This way, your recipient can still access the transfer even though we detected an issue with their address.
To avoid this issue next time, double-check that the recipient’s email address is correctly spelled, including the domain, and make sure there are no extra spaces at the beginning or end.
If you're 100% certain the email address is correct, it's possible your recipient has ended up on our email processor's bounce list. An address typically ends up there when our emails are rejected by the recipient’s mail server—often due to spam filters, a full mailbox, or even automatic "out of office" replies.
If you'd like more info on what creates a bounce, you could read up on the subject here: I am not receiving WeTransfer emails.
If you provide us with the recipient’s email address (or ask the recipient to contact us directly), we'll quickly resolve the issue and make sure they're able to receive future transfers again!