Not receiving our emails?
This can be for many reasons. The most common reason is that you have ended up on our bounce list! Short and sweet - our emails are being rejected by your mail server!
However, certain email managers think we are spam. Whitelisting or adding our email noreply@wetransfer.com to your trusted contacts in your email application works for many users. Please follow this guide to find out how to whitelist our address.
If you are still having problems receiving our emails, please reach out to our Support Team by submitting a ticket via the button below.