Having trouble sending your transfer using the WeTransfer app on your iOS device? Don’t worry! Below are simple steps to help you get things back on track:
- Check for app updates. Open the App Store and download any available updates, making sure you’re always on the latest version of the WeTransfer app.
- Ensure a stable internet connection. Make sure your internet connection does not experience interruptions while uploading your files. Try switching between Wi-Fi and mobile data (4G/5G) to see if one works better.
- Check your device storage space. Limited storage on your device can affect the app’s performance: go to your iPhone’s settings and free up some space if necessary to ensure smoother uploads.
- Check your device's battery level. A low battery can cause your device to save resources and limit background processes, such as uploads. Ensure your battery is sufficiently charged or plug in your phone while uploading.
- Update your iOS software to its latest version by checking your device's settings.
- Restart your device and try again. Sometimes a simple restart can resolve temporary issues.
If the steps above didn’t help, we’re here for you! Please contact our Support team by following these steps.
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