So you have sent your transfer off to your recipient, the job is done, now you can sit back and relax... but wait a minute, the recipient did not receive the email with the download link? Say it ain't so!
It is most likely the case that their email address has been accidentally removed from our mailing list. The good news is they can fix this themselves in just a few steps — no need to wait for support. Ask them to visit wetransfer.com/fix-emails and follow the steps to re-enable their emails.
In the meantime, you can send the recipient the download link you received in the upload confirmation email. This will avoid the panic and ensure those deadlines are met on time. You can find the download link in the email below. Bear in mind if you share this link with them, you will not receive a download confirmation email — but it does get the job done in an emergency!