We have a whole team dedicated to making sure that you're able to download your transfers at an optimal speed. So, if you've reached out to the Support team and have volunteered to share your downloads speeds with us - we appreciate this!
Conducting this download speed test is simple and can be done in under 2 minutes. Here's how:
Copy and paste the first download link provided by a member of our Support team into your web browser. Your transfer should begin to download within your web browser.
Open the download window for your browser (more instructions below).
Take a screenshot of the download as it progresses in your download window.
After capturing the screenshot for your first download, you can then begin following steps 1-3 using your second download link.
*Please leave 30 seconds between each download.*
When all is said and done, you should have two screenshots that you can then send back to us here at Support. This is more helpful than you know.
Finding your download in your downloads window
To find your download window in Safari click the 'downloads' button on the top-right right hand corner of your browser. This is where you'll take your screenshot.
To find your downloads window in your Chrome click 'more' or '' in the right-hand corner of your browser. This will open a drop down menu where you can select 'downloads'. This will open your downloads window. This is where you'll take your screenshot.
To find your downloads window in your Firefox browser click the 'downloads' button (the arrow on your browser's toolbar). Open your downloads window and take a screenshot of your download.
Don't hesitate to reach out to our Support team if you have any trouble, we're more than happy to help!