Sometimes, when you request assistance from the WeTransfer Support team, we'll ask you to send us back a picture or a video recording of what you are seeing on your screen. Screen recordings and screenshots are very helpful for us to understand whatever problem you are facing.
Screenshots
1. Windows
On Windows, you can use keyboard shortcuts or built-in applications to capture screenshots:
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Entire screen: Press Windows key + Print Screen (PrtScn). Your screen will briefly dim to confirm the screenshot has been captured. Screenshots are automatically saved in the Pictures > Screenshots folder by default
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Partial or Custom Screenshots: You can also use the built-in Snipping Tool (Windows 10 and earlier) or Snip & Sketch (Windows 10 and 11) applications
Check detailed instructions from Microsoft: How to take and annotate screenshots on Windows.
2. Mac
To take screenshots on a Mac:
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Entire screen: Press Command + Shift + 3. The screenshot will automatically save to your desktop with a filename based on the date and time
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Selected area or window: Press Command + Shift + 4 to select a specific area, or press Command + Shift + 4, then press the Spacebar to capture a specific window
Refer to Apple’s detailed guide: Take a screenshot on your Mac.
3. Android
Because of the wide range of Android devices available on the market today, please see Google's own documentation here: Take a screenshot on your Android device.
4. iPhone
Screenshots differ by iPhone model. Follow Apple’s official instructions: Take a screenshot on your iPhone.
Screen recordings
1. Windows
To record your screen on Windows 10 and Windows 11, use the built-in Xbox Game Bar:
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Press Windows key + G to open the Xbox Game Bar
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Click the Record button (a round dot) or press Windows key + Alt + R to start recording immediately
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Your recordings are saved in the Videos > Captures folder by default
Microsoft’s guide provides further details: How to make a screen recording.
2. Mac
To record your screen on Mac, press Command + Shift + 5. You will see options to record the entire screen or a selected portion.
Follow Apple’s official guide for detailed steps: How to record the screen on your Mac.
3. Android
Screen recording on Android varies widely. Follow Google's official documentation: Record your screen on Android.
If your device doesn’t support native screen recording, consider third-party tools or apps from the Google Play Store.
4. iOS (iPhone, iPad, iPod Touch)
For screen recording on iOS:
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Go to Settings > Control Center, and add Screen Recording
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Open Control Center and tap the Screen Recording button (a dot inside a circle) to start and stop recording
Check Apple’s comprehensive guide: How to record your screen on iPhone, iPad, or iPod touch.