Are you experiencing an error code while using WeTransfer? This article offers some straightforward troubleshooting steps to help you resolve common issues.
Generic error code
If you see a generic error message while using our website, here are a few things to try:
- Clear your browser’s cache and cookies through this link, and refresh the page
- Restart your computer or mobile device and your router/modem for a fresh start
- Switch to another browser to see if the issue persists
- Try using incognito mode/private mode to see if the issue persists
- Make sure you have a stable internet connection
- Make sure that your browser and Operating System are updated to the latest version
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Check if you have any ad-blockers enabled. If so, please disable them and try accessing our site again
- Update or turn off your antivirus, firewall, and VPN; they might be interfering with our service
- Contact your IT department if you are using a company computer or network, and make sure there are no issues on their end or our service isn’t blocked or interfered with
Expired or incomplete download link
If you see an error code when attempting to download a file, here are a few things to try:
- Retry the download. Open the original transfer link from the email you received and click Download again
- Make sure the download link isn't incomplete. This can happen if you copy the link from your browser’s download manager. Double-check that you are using the exact link provided in the notification email and copy the full URL directly from the email or your account to ensure the link isn’t missing any parts
If you're still experiencing the issue after following the suggestions above, please provide as many details as possible so we can assist you quickly. Specifically, we'd appreciate:
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A screen recording clearly showing the problem you're encountering (here’s how).
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The transfer link that's causing the download issue. Please confirm if we have your permission to test this link, as we can only proceed with downloading once authorized!
The more information you share, the faster we'll be able to help!
Some other helpful resources
These articles might be helpful for resolving other common issues: