Encountering an error code while using WeTransfer? Don’t worry! Below are some simple steps to help you resolve common issues.
Generic error code
If you see an error code while using our website, here are a few things to try:
- Clear your browser’s cache and cookies and refresh the page: https://wetransfer.com/cookies/clear
- Switch to another browser to see if the issue persists
- Try using incognito mode to see if the issue persists
- Make sure you have a stable internet connection. If you're using a VPN, turn it off and try again
- Restart your computer or mobile device and your router/modem for a fresh start
- Contact your IT department if you are using a company computer or network and make sure there are no issues on their end or our service isn’t blocked or interfered with
Expired or incomplete download link
If you see an error code when attempting to download a file, here are a few things to try:
- Retry the download. Open the original transfer link from the email you received and click Download again
- Make sure the download link isn't incomplete. This can happen if you copy the link from your browser’s download manager. Double-check that you are using the exact link provided in the notification email and copy the full URL directly from the email or your account to ensure the link isn’t missing any parts
Are you still experiencing the issue? Don't hesitate to contact our Support team by hitting the button below, and we'll help you out! Please make sure to include as many details as possible and a screenshot or screen recording of the error message (Here’s how). The more information you share, the faster we can assist you.
Some other helpful resources
These articles might be helpful for resolving other common issues:
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