Is your transfer upload speed slower than paint drying? Even worse, is your upload getting to 99% before suddenly crashing back down to 1%?
When this happens, it’s usually a case of something on your end preventing our uploader from properly reading all of your transfer’s data, causing the percentage to drop. This doesn’t always happen from 99% down to 1%; you may see this happen at any stage of the upload, or experience slow uploads in general. Below are some tips and tricks to resolve this issue:
- First things first, and as obvious as it is: have you tried the “turn it off and back on again” trick? Restarting your browser, computer, and router can often work wonders and will solve your upload issue quicker than anything else on this list.
- Check your upload speed. You can run a speed test on websites such as speedtest.net. We’d recommend that you have an upload speed of at least 5 Mbps to use WeTransfer comfortably and without any interruptions. Make sure you change the server to Dublin (if you are in Europe) or to NYC (if you're outside of Europe) to check your connection speed, as that is where our servers are located.
- Try using a hotspot from your smartphone. This helps us determine whether the issue is related to your network or the device you’re using.
- Double-check that none of your files are being used or opened elsewhere on your device, such as being used by a background application or being stored on an iCloud folder. You can also consider creating a .zip folder for this problem.
- If your files are on an external hard drive, USB stick, or cloud folder, it helps to move them to your local drive before uploading. Make sure they’re not being opened or used by another app or program running in the background, too.
- Always ensure that your Operating System and browser are up-to-date. If you're using one of our mobile apps or the Mac app, make sure they are updated to the latest version.
- Try using a different up-to-date browser, or try your browser's incognito/private mode.
- If possible, temporarily disable your antivirus software or firewall to see if they are interfering.
- If you’re working from home and connecting to your organization’s network via a VPN, try turning that VPN off, or ask your IT team or network administrator to investigate.
- It’s very possible that one or more of your browser extensions or add-ons could be causing some slowness, especially if you’re using an ad blocker or a script blocker. To test this out, please re-try the upload after disabling all of your installed extensions (especially ad-blockers).
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