Having trouble downloading or opening files using the WeTransfer Android app? Don't worry! Below are simple steps to help you troubleshoot and get things back on track:
- Check for app updates. Open the Google Play Store and download any available updates, making sure you're always on the latest version of the WeTransfer app.
- Ensure a stable internet connection. A strong and steady connection is crucial for successful downloads and smooth file access. Try switching between Wi-Fi and mobile data (4G/5G) to see if one works better. Avoid downloading large files when your internet connection is unstable.
- Check your device's storage space. Insufficient storage can cause downloads to fail. To avoid interruptions, go to your device's settings and free up by deleting unused apps or large files.
- Opening zipped files (.zip or .rar). If the downloaded file is a zipped folder that won’t open, download a file extraction app, such as WinZip for Android, from the Google Play Store. Use the app to open the zipped file and extract its contents.
- Issues with Playing media files. If downloaded media files (e.g., videos or music) can’t be played, install VLC Media Player for Android, which supports a wide range of media file formats. Open the media files using VLC to avoid compatibility issues.
- Restart your device and try again. Sometimes a simple restart can resolve temporary issues.
👉 If you're trying to download a file on your mobile device through your browser instead of the app, don't hesitate to ensure transfer links open correctly in your browser:
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Clear default settings for other Apps:
- Open your device’s settings and tap on "Apps."
- Select any apps that may be set to open links by default (such as file managers or other browsers).
- Tap "Open by default" and choose "Clear defaults."
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Choose the Correct Browser:
- When prompted, select your preferred browser (e.g., Chrome) to open the transfer link.
- If asked, select "Always" to set it as the default option.
If the steps above didn't help, we're here for you! Please contact our Support team by following these steps.
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