How to report an issue in the app (Android)

You can report an issue directly through the WeTransfer Android app by following these steps:

1. Open the WeTransfer app
2. Tap the profile icon in the bottom right corner of the screen
3. Select Report an issue
4. Follow the prompts to send your message along with any relevant details.
5. Tap Continue when ready. This will automatically fill an email on your Mail app. Make sure it is set up with a working email address; otherwise, the email will not be successfully sent.

Please elaborate on the issue you're experiencing before sending your email. Without context or a detailed description, it can be difficult for us to identify the issue.

Please be aware that our WeTransfer app includes a built-in diagnostics report. This report is automatically sent to us when you follow the steps outlined above. It provides us with all the technical information we need to assist you, without requiring you to be an IT professional. 

If you’re unable to use the app, you can still write us with:

• A description of the issue you’re experiencing
• A screen recording or screenshot of the error (see the link for instructions)
• Confirmation of your app version and iOS version

Following these steps ensures we can assist you as quickly and efficiently as possible.