In order to use WeTransfer you need an active account. You can either create an account via our sign-up page or you will be prompted to create an account when sending a transfer. This article will step you through how to create, log-in and log-out out of your account. If you'd like to create an account(s) for a team or organisation, please refer to this article on our workspace accounts.
How to sign up
We have two methods you can use to sign-up or log in to your account:
- Social sign-up - Google, Apple or Slack*
*A social login allows you to use your credentials from that particular platform login. You will be redirected to that chosen platform to login.
There are two ways you can create an account:
Sign-up while sending a transfer
When uploading or requesting files via the transfer window, you will be asked to verify yourself. A verification code will be sent to your email address which can be entered in the transfer window, this will create an account for you. When creating an account through the transfer window, you will no longer be required to create a password but instead when signing in a code will be sent to your email - more on this here.
Due to the nature of signing up with your social credentials, if you choose the social sign-up option, you are unable to directly change your email address through your WeTransfer account.
When signing up with Apple ID you can choose the option to 'hide' your email address in order to create an account. When this option is chosen a unique email address will be produced, normally in the form of a string of numbers and letters. The main reason for this is to ensure your personal email can remain private. You can read more about this via Apple's Support page here.
Sign-up via the sign-up button
You can always sign-up via our dedicated sign-up button at the top-right corner of the WeTransfer home page. Here you can choose the subscription you'd like and hit 'continue' to move on to enter your email/social login.
As mentioned above, you can sign-up via the method of your choice. If you have two-factor authentication enabled on your account, you will be asked to enter a code generated by your authenticator app.
How to log in
You will see a Log In button in the top right-hand corner of the WeTransfer homepage:
- If you registered with email and password - enter your email address and click on Continue with email. Then, enter your password on the following screen. Note: You will not have a set password if you created an account upon sending a transfer after November, 2024. More information on this topic is available here.
- If you registered with a social login - (Google, Apple and Slack click on the 'Continue with Google' button for example.
- If you created an account without a password - you can log in by entering the verification code you'll be sent via your email.
Note: If you log in via Google, Apple or Slack and this email address doesn’t match the email address that is currently registered to your WeTransfer account, then you’ll be creating a new account with us.
How to log out
You can log out of your account at any time by heading again to the top right-hand corner of the page and clicking on your account name. A drop-down menu will appear and you can click on 'Log out'.
Logging in / signing up via our mobile apps
- Open the WeTransfer app
- Click on 'Get started'
- Select your preferred plan if you wish to subscribe, or tap Sign up Free if you wish to create a Free account. Tap Sign in if you already have an account
- Choose 'Continue' to be redirected to your mobile browser
- You can create an account via your email or a social login as mentioned previously in this article.