Did you sign up for a WeTransfer subscription and now you want to make some changes? 

Perhaps you want to upgrade, cancel, or change your payment details? 

You looked on the app and couldn't find what you were looking for? 

If this sounds familiar, then this article is for you!

What's the difference?

First off, just to explain things, if you signed up for a WeTransfer subscription via our website then you will not see the options for managing your subscription in the app. This is because managing your subscription via the app is only possible for App Store Subscriptions.
In order to make changes to your subscription, you will need to do this when logged in to your account on the website.

You might be wondering why that is? Well, this is because all subscriptions created via the App Store are also managed by the App Store and we do not have the ability to make changes to the subscription. This is a limitation imposed by Apple in order to be able to sell on their marketplace. 

How can I manage my subscription?

Subscriptions created directly through WeTransfer.com can change payment details, download receipts, or manage the subscription all from within their account! This is something that cannot be done with an App Store subscription. 

So if you are still wondering why you can't make the changes you want on the app, the answer is simply to log on to your account, either on a computer or a mobile browser and you can make all the changes you want!