So, you've encountered a nasty bug (or not so nasty but still a pain!). Let's walk through some steps to isolate what the problem may be.
Firstly, it might sound redundant but if you can try to use another browser to see if this is an error in the code or a browser related error, this will go a long way in resolving your issue. Make note of any browsers you are experiencing the error in. You can use this information when you are making a support request.
Secondly, we can take a look into the console of a browser to see if there is a specific error message which will provide our support team with a huge clue on solving the problem.
For Google Chrome:
- Right click on the page you are having an error on and click 'Inspect'.
- Click the 'Console' tab and if there is no error message, refresh the page.
- The error console will open. If you don't see any errors try reloading the page. The error may be generated when the page loads.
- Now, do the same with the 'Network' tab.
Sharing both of these will give us more insight into where the error is occurring.
Check out the official Chrome developer page if you would like any more in depth information and visual guidance.
For Firefox:
- In Firefox, navigate to Tools > Web Developer > Error Console or press Ctrl + Shift + J.
- The error console will open. If you don't see any errors try reloading the page. The error may be generated when the page loads.
Mozilla, the company that create the Firefox browser, have some more information and screenshots of what you should see here.
For Microsoft Edge:
- In Edge, navigate to Settings > F12 Developer Tools. Or click F12
- Click on the 'Console' tab
- The error console will open. If you don't see any errors try reloading the page. The error may be generated when the page loads.
Have a look at Microsoft's documentation for further detailed steps and visuals.
For Safari:
- Navigate to Safari > Preferences > Advanced and make sure the box is checked that says Show Develop menu in menu bar
- Go to the screen where you are experiencing the error. In Safari, navigate to Develop > Show JavaScript Console
- The error console will open. If you don't see any errors try reloading the page.
Final step for all of the above:
Take a screenshot, or record any error message and get in touch with us here describing your bug and provide us with the screenshot.
Need a hand creating a screenshot or a screen recording? Have a look here.
For more clarity on any of the above steps, please check out this article which will highlight the above steps. If you need any further clarification, reach out to our support team and specify which browser you are having trouble with.