Are you encountering issues with the cookie wall when accessing WeTransfer? Don't worry—we've got your back! Follow these easy, step-by-step solutions to smoothly overcome any cookie-related obstacles and continue transferring your files without a hitch.
1. Disable ad-blockers and other extensions
Ad-blockers or other browser extensions can interfere with the cookie wall, causing issues such as:
- The download box is faded out and not clickable
- The blue download button appears gray and inactive
- The message "You’re almost there" requests agreement to the T&Cs, but appears gray and unresponsive
To resolve this:
- Disable any ad-blockers and refresh the page
- Temporarily disable other browser extensions, such as anti-virus or security plugins, which might block pop-ups or restrict site behavior
2. Adjust your browser’s zoom level
Sometimes, buttons or interactive elements might not appear due to zoom settings. If you notice:
- Buttons at the bottom of the page are cut off
- You cannot see or click the cookie pop-up
Try zooming out your page to see all the buttons clearly:
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Windows and Linux: Press
Ctrland- -
Mac: Press
Command ⌘and-
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Windows and Linux: Press
After resolving the issue, you can zoom back in if needed using:
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Windows and Linux: Press
Ctrland+ -
Mac: Press
Command ⌘and+
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Windows and Linux: Press
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3. Try a different browser or incognito mode
If disabling extensions doesn’t help:
- Switch to a different browser to see if the problem continues
- Use your browser’s incognito or private mode, which disables most extensions by default. This can help if the upload selection box is gray or the site won’t let you click the transfer button to proceed
4. Check network restrictions
Corporate networks or company devices might block elements necessary for WeTransfer’s functionality. If your screen remains inactive or stuck at the welcome screen:
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Consult your IT department to verify that WeTransfer is allowed on your network.
5. Accept cookies manually
If the cookie pop-up doesn’t appear, even after disabling blockers, you may need to accept cookies manually. Currently, this requires some intervention. We're happy to assist you with this!
Still experiencing issues?
If you're still experiencing the issue after following the suggestions above, please provide us as many details as possible so we can assist you quickly. Specifically, we'd appreciate:
- A screen recording clearly showing the problem you're encountering (here’s how)
- Two full-page screen recordings that display your browser's developer tools while the issue occurs: one with the Console tab open and one with the Network tab open (here's how)
The more information you share, the faster we'll be able to help!