How to cancel your website subscription

Although we are sorry to see you leave, below are the steps on how to cancel your WeTransfer subscription:

1. Log in to your paid account on the WeTransfer website
2. Click on your Workspace name > Account settings > Plan and payment
3. Tap Manage plan > go to the Cancel plan section at the bottom of the page
4. Tick the disclaimer box and tap Cancel subscription
5. A pop-up window will appear. Scroll all the way down, and tap the red cancel plan button to unsubscribe

If you're facing any issues canceling your subscription, please don't hesitate to get in touch with us. When doing so, please ensure to include the following details. They will help us locate your payment and verify the ownership of your account:

1. A PDF copy or screenshot of a WeTransfer receipt or invoice
2. The following payment details
   • For credit and debit card payments:
     • Last 4 digits of the card
     • Full name on card
     • Expiration date of the card
     • Date of last WeTransfer charge
   • For iDEAL and SEPA payments:
     • last 4 digits of the IBAN
     • date of last transaction
   • For PayPal payments
     • A PDF copy or screenshot of a PayPal invoice with the Transaction ID visible.

How to confirm your subscription has been canceled

Once you confirm the cancellation of your subscription, you can verify it in your account settings.

To check this:

1. Go to Account settings

2. Open Plan and payment

Here, your current plan will be marked as Cancelled and will end on [date].

This date corresponds to your next renewal date. This means your subscription will remain active until that date, but it will not renew, and you will not be charged again.

When you see this status, it confirms that your subscription has been successfully canceled and will expire on the date shown, rather than renewing.

Important to note:

• Your subscription will cancel at the end of the billing period, depending on whether you have a monthly or annual subscription. When the subscription is canceled, we will keep all your active transfers online for up to 28 days. After this grace period, unless you upgrade again to a paid plan, all the remaining active transfers will be permanently deleted without the possibility of recovery.
• If you have a paid WeTransfer subscription and want to make changes to it, don't hesitate to review this article to know what you can do.
• The cancellation of the plan does not trigger an automatic refund. To get a refund, visit this article.