Although we are sorry to see you leave, below are the steps on how to cancel your WeTransfer subscription:
- Log into your paid account on the WeTransfer website
- Click on your Workspace name > Account settings > Plan and payment
- Go to Manage plan > Cancel subscription and follow the steps to confirm the cancellation
Your subscription will cancel at the end of the billing period. When the subscription is canceled, we will keep all your active transfers online for up to 28 days. After this grace period, unless you upgrade again to a subscription, all the remaining active transfers will be permanently deleted without the possibility of recovery. Remember, once your transfers are deleted, there's no way for us to get them back.
If you would like to keep your files active, make sure you renew your subscription in time.
NB: If you have a paid WeTransfer subscription and want to make changes to it, don't hesitate to review this article to know what you can do.
If you're facing any issues canceling your subscription, please don't hesitate to get in touch with us by hitting the Contact Support button below. When doing so, please ensure to include the following details. They will help us locate your payment and verify the ownership of your account:
- A PDF copy or screenshot of a WeTransfer receipt or invoice
- The IP address or city from which you last logged into your WeTransfer account. You can find your IP address via https://www.whatsmyip.org/
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The following payment details
- For credit and debit card payments:
- Last 4 digits of card
- Full name on card
- Expiration date of card
- Date of last WeTransfer charge
- For iDEAL and SEPA payments:
- last 4 digits of the IBAN
- date of last transaction
- For PayPal payments
- A PDF copy or screenshot of a PayPal invoice with the Transaction ID visible.
- For credit and debit card payments: