Why doesn't my transfer overview show all my transfers?

If you're not seeing all your uploads in the "Sent" panel, don’t worry—there are a few common reasons this might happen, and some simple solutions to fix it.

1. You’re not logged into the correct account

   First things first, make sure you're signed into the correct account. If you’re unsure, this article can help you confirm whether you're logged in properly.

2. Your account isn’t verified

   Transfers only appear in your account overview after the account has been verified. If you haven’t completed verification yet, this step is essential.

3. Your transfers are no longer active or recoverable

   • Transfers must still be active or in their recoverable window (available to paid users) to show up in your Transfers panel. Once a transfer expires and the recovery period ends it will disappear from the list, as it’s permanently deleted from our servers.
   • If you need to adjust the expiration dates for your transfers, you can learn how to do so here.
   • Want to know more about recoverable transfers? Check out this article.

Need more help? If these solutions don’t resolve the issue, reach out to our Support team, and we’ll gladly assist you further.