Your browser has been functioning without any issues until now, but suddenly you're experiencing problems with our service. Why might changing your browser resolve this issue?
First things first, what’s a browser?
A browser allows you to access and navigate the Internet. As our service is web-based, your browser plays a crucial role in your user experience.
Browsers offer many useful features: they can update automatically, store cookies to remember important details like your login credentials, ensure secure connections, and support additional functionalities through extensions.
Changing your browser's settings
Certain settings within your browser may affect your connection to our service.
First, ensure your browser is up to date. Refer to this article for more information on our browser requirements!
Secondly, review your browser extensions or add-ons. Extensions can perform useful functions, such as managing passwords or blocking pop-up ads. However, these extensions may also inadvertently interfere with our platform by blocking or misidentifying essential components. This interference can lead to slower performance or issues with specific features, such as unresponsive buttons. That's why it's worth finding out if disabling extensions enhances your experience with our service.
Extensions are typically managed in the settings menu of your browser, often under Extensions or Add-ons. The exact location depends on your browser.
If you prefer not to adjust your browser settings, consider switching to a different browser. Alternatively, using "Incognito Mode" or "Private Browsing" in your current browser can temporarily disable most extensions and extra features, potentially resolving your issues without permanent changes.