Please note this article is only for subscriptions purchased through either the App Store (iOS) or the Play Store (Android). If your subscription was purchased directly from our website, please see here. *Our Android app is currently only available in Canada and the UK.
Cancelling an App Store subscription (iOS)
Cancelling a Play Store subscription (Android)
If you have purchased a WeTransfer subscription via the App Store (iOS) or the Play Store (Android) then your subscription is also managed by them.
Not to worry! You can still easily request a cancellation by following the steps below:
Cancelling an App Store subscription (iOS)
- Launch the Settings app on your phone
- Tap on your Apple ID (your name)
- Tap Subscriptions and select the WeTransfer app in that list
- Tap Cancel Subscription
- Tap Confirm when prompted to confirm that you want to cancel your subscription
The cancellation will take effect at the end of your current billing period.
For more information about this process, here are Apple's own instructions.
Cancelling a Play Store subscription (Android)
- On your Android device, go to your subscriptions in Google Play
- Select the subscription you want to cancel
- Tap Cancel subscription
- Follow the instructions
The cancellation will take effect at the end of your current billing period.
For more information about cancelling a Play Store subscription, check out Google's instructions here.