At the moment, it’s not possible to cancel your free WeTransfer subscription in your account settings.
Not because we want to keep you hostage or anything (that’s a little creepy, we’ve seen other people do this, very weird) but rather, because of a combination of reasons.
- Because you verify ownership of your free account at sign up, you won’t need to enter any verification codes, and your recipients can be 100% certain that your transfer is definitely coming from you.
- This, alongside the fact that your account is going to be free forever and ever and ever, means that you’re always going to benefit from being signed into an active account, and transferring from there, instead of our free service.
If you need to head back to the free service, though, you can sign out of your account by following the steps here.
Of course, if you would like your account cancelled, our Support team can help you. Just submit a ticket here, and we’ll get back to you as soon as possibly can.