Although we are sorry to see you leave, below are the steps on how to cancel your WeTransfer subscription according to where you purchased your plan.
🌐 If you subscribed via the WeTransfer website:
- Log into your paid account on the WeTransfer website
- Click on your Workspace name > Account settings > Plan and payment
- Tap Manage plan > go to the Cancel plan section at the bottom of the page
- Tick the disclaimer box and tap Cancel subscription
- A pop-up window will appear. Scroll all the way down, and tap the red cancel plan button to unsubscribe
🍎 If you subscribed through the App Store (iOS)
- Open the Settings app on your phone
- Tap on your Apple ID (your name)
- Tap Subscriptions and select the WeTransfer app in that list
- Tap Cancel Subscription
- Tap Confirm to cancel your subscription
👉 We can’t perform the cancellation on your behalf as it’s Apple that manages your subscriptions and payments.
🤖 If you subscribed through the Google Play Store (Android)
- On your Android device, go to subscriptions in Google Play
- Select the subscription you want to cancel
- Tap Cancel subscription
- Follow the instructions.
More information is available at this link.
Important to note:
- Your subscription will cancel at the end of the billing period depending on whether you have a monthly or annual subscription. When the subscription is canceled, we will keep all your active transfers online for up to 28 days. After this grace period, unless you upgrade again to a paid plan, all the remaining active transfers will be permanently deleted without the possibility of recovery
- It's not possible to temporarily pause a subscription: once you cancel your plan, it will expire at the end of the billing period unless you reactivate it before its expiration date.
If you're facing any issues canceling your subscription, please don't hesitate to get in touch with us. When doing so, please ensure to include the following details. They will help us locate your payment and verify the ownership of your account:
- A PDF copy or screenshot of a WeTransfer receipt or invoice
- The IP address or city from which you last logged into your WeTransfer account. You can find your IP address via https://www.whatsmyip.org/
-
The following payment details
- For credit and debit card payments:
- Last 4 digits of card
- Full name on card
- Expiration date of card
- Date of last WeTransfer charge
- For iDEAL and SEPA payments:
- last 4 digits of the IBAN
- date of last transaction
- For PayPal payments
- A PDF copy or screenshot of a PayPal invoice with the Transaction ID visible.
- For credit and debit card payments:
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