The Chinese government has blocked all file transfer services by other parties. As a result, transfers via our service are currently unavailable because of that.
This is often referred to as the Great Firewall, and there's nothing we can do to fix this.
So unfortunately, if you are in China and you get the error "Hmm, something went wrong" while trying to upload your transfer getting stuck at 1%, we won't be able to offer our service to you at the moment.
This situation is beyond our control, and we're unable to resolve it on our end. We remain hopeful that access to our service will be restored soon. However, to temporarily resolve the issue, you can try using a VPN. This might help bypass any regional restrictions or network-related problems that are currently affecting access.
If you signed up for a paid WeTransfer subscription but this Firewall prevents you from using our service, please make sure to reach out to our Support team so we can assist you further.