Request files

⚠️ Note: This feature is only available for paid accounts. Upgrade to access it! 

What are file requests?

File requests help you get the files you need from anyone.

Stop hunting for files or gathering them in several different apps and channels. You can use file requests to get photos from family or professional video files for a project or documents for your business. 

Make it easy for anyone to upload to you, big files or small, from any device. 

• Share a file request by email with one or a few people
• Share as a link to a broad audience
• Include instructions to get the correct files
• Track status to help you manage your work
• Your custom background (available to some paid plans) will appear to show off your brand

Unlike other transfers you receive by email, link, or your custom page, you have full control of these transfers. You can extend the expiration of a transfer received by a request, like you can for any transfer you send, up to the limit on your plan. Your audience will not receive a notification when you download.

⚠️ Note: these transfers get all the benefits of your plan in terms of file size and expiration, and they count toward your total storage quota. 

Here you can learn about how this helps you track and manage your files. But first…

Create a file request

The steps described below are in order on how to get your request created.

1. Tap Request files
   On the WeTransfer homepage, tap the tab above the Transfer window, where it says “Request Files” 
2. Give your file request a Title
   This is required and will be used to identify Transfers that come in from this file request. 
3. Notify via Email
   Optional – add one or more email addresses to send your request
4. Instructions
   Optional – give your audience helpful info on what you need. Feel free to include specific info on file types and specs.
5. Create
   Tap the big blue button to create your link and send emails (if included)

What’s next?

Your audience will receive an email. Or, you can send them the link. 

Check out the upload to a file request help center article to see an example email and see how your request appears to your audience. You can share that help page with your audience for guidance.

After your audience uploads to your request, you will receive an email notification like the one below with a link to view the transfer and download files. 

Want to close or delete a request? Check out the track and manage your file requests help center article.