What are file requests?
File requests help you get the files you need from anyone.
Stop hunting for files or gathering them in several different apps and channels. Instead, use file requests to get photos from family, professional video files for a project, or documents for your business.
Make it easy for anyone to upload files to you from any device:
- Share a file request link with one or a few people or a broad audience
- Include instructions to get the correct files
- Track status to help you manage your work
- Your custom background (available to some paid plans) will appear to show off your brand
Unlike other transfers you receive by email, link, or your custom page, you have full control of these transfers. You can extend the expiration of a transfer received by a request, like you can for any transfer you send, up to the limit on your plan. If you’re on our Ultimate or Teams plan, you can choose any expiration period you want — even unlimited. You simply need to go to your Received tab, select the transfer, and modify the expiration date directly from the transfer details page.
Your audience will not receive a notification when you download.
⚠️ Note: these transfers get all the benefits of your plan in terms of file size and expiration, and they count toward your total storage quota.
Here you can learn about how this helps you track and manage your files. But first…
Create a file request
The steps outlined below will guide you in creating your request:
- On the WeTransfer homepage, tap Request Files
- Give your file request a Title. This is required and will be used to identify transfers that come in from this file request
- Instructions. Optional – provide your audience with helpful information on what you need. Feel free to include specific info on file types and specs
- When done, tap the big blue button to create your request link
- Copy the link to send it to your audience
What’s next?
Check out this article to see an example email and see how your request appears to your audience. You can share that help page with your audience for guidance.
After your audience uploads to your request, you will receive an email notification, similar to the one below, with a link to view the transfer and download files.
Please note that file requests never expire unless you close the request from the request tab. Check out this article if you want to close or delete a request.