WeTransfer Support
Featured Articles
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Trouble uploading or sending
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Trouble downloading, opening, or unzipping
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Trouble with logging in, emails, or the website
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Trouble with payments, receipts, or subscriptions
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What does WeTransfer Premium offer me?
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Shared workspaces
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Introduction to portals and reviews
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Learn more about all of WeTransfer's products
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Sending transfers with the Mac app
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WeTransfer + B Corp
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Why is my Collect content missing?
Search by topic
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Troubleshooting
Is our service getting you down or are you having a rough day? Don't worry - we’ve got things covered here.
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WeTransfer Subscriptions
Everything you ever wanted to know about your WeTransfer subscription, from setting up your WeTransfer page to creati...
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WeTransfer Accounts
Everything you need to know about your WeTransfer account.
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WeTransfer on mobile
Everything you need to know about using our WeTransfer app and how to use WeTransfer on your mobile web browser.
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Portals
Everything you need to know about WeTransfer’s tool for creative reviews. Share work and get feedback all in one place.
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Security/Privacy
We hold your security and privacy to the highest standards. Here you’ll find how we keep you and your files safe.
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Knowledge Base
Get down to the basics & the nitty gritty with these articles. Carefully curated to get you on your way again.
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Collect
Your one-stop shop for all things related to our collaboration app - Collect!
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Paper®
Welcome to the family! Bring your ideas to life by learning how to use these awesome products.