Please provide the email address associated with your WeTransfer account. This will enable us to speed up the process of locating your account.
If you need to cancel your subscription or request a refund, please select the Payments and Subscriptions category. Selecting the Security, privacy and legal topic may result in longer reply times.
Please copy and paste the transfer link. By doing so, you automatically grant us permission to access it for troubleshooting purposes.
If you're seeing an error message, please paste it here.
Required for account verification
Please use the dedicated field at the bottom of this form to attach a PDF copy or screenshot of your WeTransfer receipt or invoice. This is required for account verification.
Please use the dedicated field at the bottom of this form to attach a PDF copy or screenshot of a PayPal invoice with the Transaction ID visible. This is required for account verification.
If you're reporting an error message, please paste it here.