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Knowledge Base

Get down to the basics & the nitty gritty with these articles. Carefully curated to get you on your way again.

Getting started

  • Learn more about all of WeTransfer's products
  • How do I send a transfer?
  • How do I download a transfer?
  • What are confirmation emails?
  • Do I need to register to use WeTransfer?
  • How long are transfers available to download?
See all 11 articles

Mac app

  • How does the Mac app work?
  • How to set an expiry date when transferring with the Mac app
  • Mac App FAQs

Sending transfers

  • Why am I being asked to verify transfers?
  • How do I send a link transfer?
  • How many people can I send files to?
  • How to view a summary of a transfer?
  • Why do you zip my files?
  • Will my files stay on my device after I transfer them?
See all 10 articles

Downloading transfers

  • Can I download a transfer that expired?
  • Don't want to download the whole transfer?
  • Where is my transfer saved when I download it?
  • How to preview files before downloading them

Workflow Tricks

  • How to take a screenshot or record your screen
  • How your files are ordered
  • Sending a new transfer with an old transfer included

Other insights

  • WeTransfer + B Corp
  • Projects beta is shutting down
  • What's new with WeTransfer?
  • How can I advertise with WeTransfer?
  • Do you offer phone support?
  • Our editorial backgrounds
See all 7 articles

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