Unfortunately, all good things come to an end. If you haven't used Collect in a while, your account can expire. Currently, Collect accounts expire after one year of inactivity. What do we mean by inactivity, you ask? If you log into your account within the above time frame, the counter resets to 0. This means that logging in and adding or removing files will reset that time frame.
Notifications
You'll receive email reminders one month, one week, and one day before your account expires.
If you cannot log in to your account and haven't interacted with your account within that time frame, your account will be deleted. There's no way for us to recover your account after it's been deleted.
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