Having issues with the app? Not to worry, we're here to help out.
Our WeTransfer app has a built-in diagnostics report so that you can send us all the technical information we need to help you without needing to be a member of the IT crowd.
You can find the 'Report an issue' button by tapping on your avatar in the top right corner of the screen. To use this feature, you will need to have the iOS Mail app set up with a working email address or the email will not be successfully sent.
Please make sure to elaborate on the issue in the email before sending it. Without context or a detailed description, it can be difficult for us to identify the issue.
When you're ready to go just hit that blue arrow to send off your diagnostics report.
Once we receive this diagnostics report we'll be able to have a better idea of what might be going on, and we'll be sure to get back you as soon as possible. 🙂