So, you were just about to pay for your WeTransfer subscription and suddenly you got an error message? It's always a pain when that happens, but we can help!
First of all, if the payment was refused and you're sure the details were correct - please avoid re-entering your details! This can lead to your card being marked as fraudulent.
With that out of the way, here are more things to check:
- Card settings. Is the card you're using set to accept Internet and international payments? Did you know that we're a Dutch company? 99/100 cases of failed payments are because your bank or card issuer has put a block on international online payments. Please check this out with your bank.
- Payment method. Have you tried different payment methods or a different card? Make sure that there are sufficient funds in your account and the card hasn't expired.
- Browser. Is your browser up to date, and does it accept cookies? Active extensions, plugins, or toolbars in your browser could be affecting our service. Please try again using incognito mode or a different browser, ensuring that you have the latest version installed.
- Firewall. Your firewall could be interfering with the payment process. Consider temporarily disabling it. Don't worry, you can reactivate your firewall after completing the payment.
- Switch to a different internet connection. If you're using a WiFi network, try your mobile data connection, and vice versa. If you're using a VPN, turn it off and try again.
If you're still having no luck, please submit a request and we'll be happy to you out.
Need some extra help?