Having some hiccups with Paper? We're here to help with some steps that can help resolve most issued you might be experiencing.

Stay up to date

It's important to make sure that you have the most recent version of Paper installed.

The current version is Paper 5.5.5.

If your app is a version or two behind, it's likely that updating Paper will resolve the issue. To find out what version you have, tap on the Settings icon (sliders) top right and the information will be listed at the bottom of the next screen.

Restart

Restarting your iPad or iPhone is the best first course of action if Paper begins to act erratically or becomes unresponsive. It can resolve the majority of issues that users experience. Here's the information from Apple on how to restart your iPad and your iPhone.

First Aid

If you're having trouble with your Journals we have a built in First Aid kit to help you out.

• In Paper, tap on the Settings icon top right
• Tap on "Support"
• Tap on "First Aid"
• Please make note of any message you see

Storage Space

Low storage space, both local and iCloud, can lead to issues with opening and syncing your Journals. You'll want to make sure that you have enough space both on your device itself, and also in iCloud if you are a Paper Pro subscriber using Journal Sync.

Here's how to check your local storage:

• Open your iPad or iPhone's Settings app (not Paper)
• Tap on General
• On the next screen, tap on iPad (or iPhone) Storage
• Your storage will be at the very top and will say ​X out of Y GB/TB​ 

If you are a Paper Pro subscriber using Journal Sync, here's how to check your iCloud storage:

• Open your iPad or iPhone's Settings app (not Paper)
• Tap on your name at the top
• On the next screen, tap on iCloud
• Your storage will be at the very top and will say ​X out of Y GB/TB​ 

There's no magic number in terms of how much space you should have available, but less than 2 GB of available space may lead to Journal instability. Here are some tips from Apple for managing your storage ad creating more space:

• How to check the storage on your iPhone and iPad
• Manage your iCloud storage

Contacting Paper Support for assistance

If you've restarted your device and the issues persist, we want to help. To open a ticket with Support, please do the following:

1. In Paper, tap on the Settings icon top right.

2. Tap on "Support".

3. Tap on "Send Diagnostic Report".

4. This will open an email window with your Diagnostic Report attached. Your Diagnostic Report should give us an idea of what's going on, but it's important that you add as detailed a description as you can as to what the issue is and what the steps are to reproduce it.
   If your issue is related to Journal Sync, please indicate if there have been any recent changes or unusual behavior related to the iCloud Drive folder on your Mac laptop/desktop

5. Tap "Send". Your email will be directed to Paper Support and we'll work with you to resolve the problem.