Having some hiccups with Paper? We're here to help with some steps that can help resolve most issued you might be experiencing.
Stay up to date
It's important to make sure that you have the most recent version of Paper installed.
Here are Apple's instructions on how to manually update your apps to ensure that you are on the latest version of Paper:
How to manually update apps from the App Store
If your app is a version or two behind, it's likely that updating Paper will resolve the issue. To find out what version you have, tap on the Settings icon (sliders) top right and the information will be listed at the bottom of the next screen.
Restart
Restarting your iPad or iPhone is the best first course of action if Paper begins to act erratically or becomes unresponsive. It can resolve the majority of issues that users experience. Here's the information from Apple on how to restart your iPad and your iPhone.
First Aid
If you're having trouble with your Journals we have a built in First Aid kit to help you out.
- In Paper, tap on the Settings icon top right
- Tap on "Support"
- Tap on "First Aid"
- Please make note of any message you see
Storage Space
Low storage space, both local and iCloud, can lead to issues with opening and syncing your Journals. You'll want to make sure that you have enough space both on your device itself, and also in iCloud if you are a Paper Pro subscriber using Journal Sync.
Here's how to check your local storage:
- Open your iPad or iPhone's Settings app (not Paper)
- Tap on General
- On the next screen, tap on iPad (or iPhone) Storage
- Your storage will be at the very top and will say
X out of Y GB/TB
If you are a Paper Pro subscriber using Journal Sync, here's how to check your iCloud storage:
- Open your iPad or iPhone's Settings app (not Paper)
- Tap on your name at the top
- On the next screen, tap on iCloud
- Your storage will be at the very top and will say
X out of Y GB/TB
There's no magic number in terms of how much space you should have available, but less than 2 GB of available space may lead to Journal instability. Here are some tips from Apple for managing your storage ad creating more space: