If you're being charged by WeTransfer but the account you're logged into shows a Free plan, this usually means that the subscription is linked to a different email address.
If you are getting charged, it means that a subscription was manually set up at some point.
Setting up a subscription is a multi-step process that requires someone to:
Select a paid plan
Enter valid payment details
Review the final price
Confirm the purchase
Because of this, subscriptions cannot be activated automatically.
If you don’t recall which email address your subscription is linked to, please try the following:
1. Search your email inboxes
Search across all your email accounts (including work, school, old, or inactive email addresses) for:
“WeTransfer”
“Welcome to your new plan”
The subscription confirmation email will indicate which email address is associated with the paid plan.
2. Try logging in with every email address you may have used
Try signing in to WeTransfer with:
Every personal email address
Any work or school email addresses
Older or rarely used email accounts
If you don’t remember your password, use the Forgot password option.
3. If you're using an Apple device
If you created your account using Sign in with Apple, you may have chosen to share your email address or to use Hide My Email.
When Hide My Email is enabled, Apple generates a unique private relay email address (ending in @privaterelay.appleid.com) that forwards messages to your real inbox. This means your WeTransfer subscription could be linked to that private relay address instead of your personal email.
To check which email address is associated with WeTransfer:
- On iPhone or iPad:
Open Settings
Tap your Apple ID name at the top
Tap Sign in with Apple
Select WeTransfer from the list of apps
You’ll see the email address used (either your real email or a private relay address)
- On Mac:
Open System Settings (or System Preferences)
Click your Apple ID
Select Sign in with Apple
Choose WeTransfer from the list
Review the email address associated with the account
If you’re still unable to locate the account linked to the charge, please contact our Support team and make sure to provide as many details as possible so we can help identify the payment and the associated account.
Please include:
The charge date
The exact amount charged
The last 4 digits of the card used
The payment method used (credit card, PayPal, etc.)
A screenshot of the WeTransfer transaction from your bank statement, clearly showing the WeTransfer Transaction ID
Any possible email addresses that may be associated with the subscription
The more information you provide, the faster we’ll be able to locate the subscription and assist you.