At WeTransfer, we strive to make your subscription experience simple and smooth. This Refund Policy explains when and how refunds may be issued for our services.
As set out in the WeTranfser Terms of Service, all valid charges are non-refundable, except as expressly provided in those terms and in this Refund Policy.
Eligibility for Refunds
- All plan users are eligible for a refund, with the exception of Enterprise customers who purchased their subscription through our Sales team.
- Refund requests must be submitted within the applicable refund window specified below.
- Only the most recent charge is eligible for a refund, unless additional charges occur during the refund window. In such cases, those charges may also be refunded under the same refund request.
Refund Windows
- Weekly plans: Refund requests must be received within 20 days of the date on which the contested charge occurred.
- Monthly plans: Requests must be received within 20 days of the date on which the contested charge occurred.
- Yearly plans: Requests must be received within 60 days of the date on which the contested charge occurred.
If you are a consumer residing in the European Economic Area or the United Kingdom on an automatically renewed annual plan, you can still ask for a refund even after the above 60-day period from the date of the contested charge. In this case, we’ll refund you the pro-rated amount of the Subscription Fee for the remainder of your Subscription Period after your Subscription Plan is cancelled.
Local-specific refund conditions may apply depending on applicable laws or regulations.
Exclusions
Refunds will not be issued if:
- You downgrade your plan. Downgrades take effect at the end of your then-current subscription period, and no refund or credit is provided.
- Your request is submitted outside the applicable refund window specified above.
- You have purchased your subscription from the Apple App Store. In such cases, Apple is responsible for processing any refund requests, and you must direct such requests to Apple.
- You have already received a refund within the last six months. Multiple refunds within a six-month period are not allowed to prevent abuse of the product.
How to Request a Refund
- Log into your WeTransfer account
- Visit the Self-service Refund Page
- Follow the instructions and submit your refund request. Please note that:
➡️ If you paid through SEPA or iDEAL payment methods, you must submit a ticket via our Contact Form to request a refund.
➡️ If you have a Teams plan, you must submit a ticket via our Contact Form to request a refund.
➡️ If you have already disputed a payment with your bank or payment method, requesting a refund is not possible. In such cases, you should wait for the dispute to be resolved.
Refunds will be credited exclusively to the original payment method used at the time of purchase. Refunds cannot be directed to alternative bank accounts, credit cards, or payment methods. It may take 5–10 business days for the refunded amount to be reflected in your account.
If you need any further assistance, please submit a ticket via our Contact Form.
Effect of a Refund
Once a refund is processed, your paid subscription is cancelled and your WeTransfer account is downgraded to the Free Plan immediately.
Please note that when your paid subscription is canceled, we still keep all your active transfers online for up to 28 days. After this grace period, unless you upgrade again to a subscription, all remaining active transfers will be permanently deleted without recovery options. WeTransfer assumes no responsibility for any content loss resulting from your refund request.
For full details on charges and refunds, please review the WeTranfser Terms of Service.