You must meet the criteria outlined in our Terms of Service to be eligible for a refund. Unfortunately, if you submit your request more than 14 days after you made your subscription payment, we will not be able to proceed with a refund.
💡 To request a refund, log into your paid WeTransfer account and visit this page. If your request falls within our Refund Policy, the last payment will be automatically refunded, and your account will be downgraded to the Free plan.
Please allow 5 to 10 working days for the funds to be reimbursed. In the meantime, here are some helpful resources to verify your refund request was successful:
- You should have received a confirmation email stating that your subscription has been canceled.
- Go to your Plan and Payment section: you should see that you’ve been downgraded to a Free plan. Additionally, if you download the last receipt, you should notice that the amount has been marked as refunded.
⚠️ Please note that the self-service tool does not support SEPA or iDeal payments. In this case, you should contact our support team and provide the verification details below.
⚠️ If you have already reported a problem with your bank or payment method, please note that requesting a refund is not possible. In such cases, you should wait for the dispute to be resolved. If you were eligible for a refund and lost the dispute, please let us know and provide the verification details below.