Setting up your email background

Troubleshooting your email background

Setting up your email background

You can add an extra level of customization to your transfers by adding an eye-catching email background. 

Once you've done this, every transfer you send will use this background, and if you've uploaded an avatar to your subscribed WeTransfer account, it will be shown in your emails in tandem with your chosen background. 

To set up your email background, click your name/logo in the top right corner, go into your 'Account', and hit 'Branded emails'.

Once there, choose 'Upload background'. Select your image (remember to keep it to the requirements you're seeing in your account!) and then click 'Save changes'.

That's it! 

The appearance of your account will vary according to your subscription plan

Please remember that the size of your email background should be 1600 x 800 pixels for best results!

Troubleshooting your email background

We have had reports of our emails not loading or rendering properly in several email clients. Most of the issues are your email client's security features blocking certain elements of our emails from loading, but we have confirmed a few incompatibilities, especially when it comes to our email backgrounds. We've collected the most common incompatibilities here:

• The background image does not display in some versions of Outlook.

• The background image appears in a tiled pattern, repeating the same image next to itself.

• Problems with the header section of the email not appearing with Outlook 2010.

• Outlook 2016 scrambles up the layout at times.

• Lotus Notes has several issues with the new email template.

• Airmail (at least older versions) is tiling the background

• The email background appearing pixelated (usually on high-res screens)

If you notice any other issues, can you please contact us by submitting a ticket below. Please be sure to detail your issue and let us know what email client you are using. It's good to note that even if you do not see the layout of your emails for any of the above reasons, this does not necessarily mean your recipients won't! 

Reach out to us here if you'd like to contact our Support team.