It can be very frustrating when a misspelled email address is saved in your contact list. When you type part of the intended recipient's email, you might accidentally select the incorrect one. Here’s how to delete the incorrect address from your list:
- If you realize that the address you entered is incorrect, hover your mouse cursor over it and click the X that appears to remove it from the list.
- If the incorrectly spelled address is saved in your Contacts list, you can remove it by navigating to the Contacts tab, hovering over the contact's information, and selecting Delete.
If you've already sent a transfer with an incorrectly spelled address included, and have auto-fill enabled on your browser, you may see the incorrectly spelled address appear in a drop-down list when you're typing it out for the next transfer. The best way to get rid of this would be to clear out your browser's cookies and cache, as that'll delete any auto-filled information you've entered. This may also make your browser 'forget' things like other auto-fills, saved passwords and emails, or your browsing history.
If you've accidentally sent a file to the wrong email address, don't worry! Instead of creating a new transfer, you can simply share the download link with the correct recipient. To obtain the download link, go to the Transfers tab, hover over your transfer, and click the Copy link. Alternatively, you'll also find the link in the upload confirmation email we sent you. Please keep in mind that we won't be able to send you a download confirmation email if the recipient downloads the file using the link you've shared with them.