TL;DR Expired or deleted files are completely and forever gone - but you can sign up for WeTransfer Pro or WeTransfer Premium to stop this from happening in the future.
There’s nothing we can do once the expiration date of a transfer passes. If you see an image like this one:
Then that would be confirmation that the transfer has expired, and the files within have been deleted. Deleted, foetsjie, gone with the wind, pining for the fjords, an ex-transfer. Gone really means scrubbed completely from our servers.
We promise senders a certain period of availability when they use our service, and we need to keep our promise and delete the transfers after that period. Besides keeping a promise, we also need the server room, for new uploads.
You were probably hoping we have a hidden stash of expired files somewhere to retrieve those valuable files. We wish. But we don't.
The only option - if you're the recipient of these files - is to contact the sender and ask them to send you the transfer again.
Are you reading this article after finding an expired transfer? There’s nothing we can do to revive a transfer that’s expired or has been deleted, though if you’d like to prevent this from happening in the future, you can sign up for WeTransfer Pro or WeTransfer Premium, and set a custom expiration date for every transfer you send.
Do you have a transfer that's still online, and that you want to keep? If your transfer is still active, our Support team can migrate it into a WeTransfer Pro or WeTransfer Premium account for you. Just follow the instructions here.