If you’ve made a decision to break up with us, we’ll cry, but we’re also here to help you! Please follow these steps to delete your account using the Mac app:
1. Make sure you’re logged into the relevant account on the Mac app.
2. Open the transfer window by clicking the WeTransfer app icon.
3. Open Settings by clicking on a little cog wheel.
4. Click Delete Account - it will open a pop-up asking for your confirmation.
5. Think twice as there’s no going back!
6. If you’re 100% sure, confirm by typing the email address of your account and click Delete Account.
Please be aware that deleting your account will delete everything you have saved on WeTransfer and Collect, including your personal details.
If any assistance with this process is needed, please reach out to our chatbot in the bottom right corner and mention 'delete account'. We'll help you get this sorted!