So, you've just received a file, and when attempting to download it, you've been informed that it has reached its download limit. We apologise for the surprise and we’re here to tell you more.
Can I download my transfer?
Since your transfer has reached its download limit, you will need to reach out to the original sender and request that they send the files to you again in a new transfer. Please be aware that we, as the service provider, cannot forward the files to you; only the original sender possesses this capability. It's important to be aware that once a transfer reaches its download limit, additional downloads are blocked. This measure is implemented to uphold a fair allocation of resources and to ensure continued accessibility to our service for all users.
Why can’t I download my transfer?
Your transfer has maxed out its download limit and can't be accessed anymore. We had to do this to keep things fair and prevent any misuse, making sure WeTransfer stays a level playing field for everyone. We’d like to thank you for your understanding as we continue with our efforts to maintain the integrity of our service and provide a fair experience for all users.
Who do these download limits affect?
We have implemented specific download limits based on the type of account used for the transfer:
- Free Accounts: Transfers sent without an account or through a free account are capped at a maximum of 100 downloads.
- Subscription Accounts: For transfers sent from subscription accounts, download limits range from 500 to 100,000 times, depending on the account type.
What Constitutes a Download?
Here's some more information to help you understand what actions count towards the download limit:
- Downloading an entire transfer
- Downloading one file from a transfer
- Downloading multiple files from a transfer
Previewing the files from a transfer does not contribute to the download limit.
If you need some more help with your transfer after reaching out to the sender of your files - please contact us at Support.